{"id":246,"date":"2022-06-08T13:31:43","date_gmt":"2022-06-08T13:31:43","guid":{"rendered":"https:\/\/breakdance.com\/?page_id=246"},"modified":"2026-06-24T01:37:10","modified_gmt":"2026-06-24T01:37:10","slug":"support","status":"publish","type":"page","link":"https:\/\/breakdance.com\/support\/","title":{"rendered":"Support"},"content":{"rendered":"<section class=\"bde-section-246-179 bde-section\">\n  \n  \n\t\n\n\n\n<div class=\"section-container\"><h1 class=\"bde-heading-246-180 bde-heading\">\nWe'd love to hear from you.\n<\/h1><div class=\"bde-text-246-183 bde-text\">\nFill out the form below or email help@breakdance.com\n<\/div><div class=\"bde-image-246-181 bde-image\">\n<figure class=\"breakdance-image breakdance-image--24007\">\n\t<div class=\"breakdance-image-container\">\n\t\t<div class=\"breakdance-image-clip\"><a href=\"https:\/\/breakdance.com\/wp-content\/uploads\/2023\/01\/mesh-1-light.svg\" data-rel=\"lightbox-image-0\" title=\"\" class=\"swipebox\"><img decoding=\"async\" class=\"breakdance-image-object\" src=\"https:\/\/breakdance.com\/wp-content\/uploads\/2023\/01\/mesh-1-light.svg\" width=\"1232\" height=\"835\" sizes=\"(max-width: 1232px) 100vw, 1232px\"><\/a><\/div>\n\t<\/div><\/figure>\n\n<\/div><div class=\"bde-image-246-182 bde-image\">\n<figure class=\"breakdance-image breakdance-image--28780\">\n\t<div class=\"breakdance-image-container\">\n\t\t<div class=\"breakdance-image-clip\"><a href=\"https:\/\/breakdance.com\/wp-content\/uploads\/2023\/03\/dots.svg\" data-rel=\"lightbox-image-1\" title=\"\" class=\"swipebox\"><img decoding=\"async\" class=\"breakdance-image-object\" src=\"https:\/\/breakdance.com\/wp-content\/uploads\/2023\/03\/dots.svg\" width=\"108\" height=\"57\" sizes=\"(max-width: 108px) 100vw, 108px\"><\/a><\/div>\n\t<\/div><\/figure>\n\n<\/div><\/div>\n<\/section><section class=\"bde-section-246-151 bde-section\">\n  \n  \n\t\n\n\n\n<div class=\"section-container\"><div class=\"bde-div-246-155 bde-div\">\n  \n  \n\t\n\n\n\n<div class=\"bde-div-246-192 bde-div\">\n  \n  \n\t\n\n\n\n<div class=\"bde-text-246-193 bde-text\">\nLooking for help? Check out our most common topics or search for an answer fast. If you still need assistance, contact us using the form below, we\u2019re always here to help!\n<\/div><div class=\"bde-shortcode-246-188 bde-shortcode\">\n\t\t<style>\n\t\t\t\n\t\t\t\t\t\t\t#searchwp-form-3 .swp-input,\n                #searchwp-form-3 .swp-select {\n                    border: 1px solid #d1d5db;\n                    border-radius: 5px;\n                }\n\t\t\t\t#searchwp-form-3 .searchwp-form-input-container .swp-select {\n                    border-top-right-radius: 0;\n                    border-bottom-right-radius: 0;\n                    border-right: 0;\n                }\n\t\t\t\t#searchwp-form-3 .searchwp-form-input-container .swp-select + .swp-input {\n                    border-top-left-radius: 0;\n                    border-bottom-left-radius: 0;\n                }\n\t\t\t\t#searchwp-form-3 input[type=submit] {\n                    border-radius: 5px;\n                }\n\t\t\t\n\t\t\t\n\t\t\t                #searchwp-form-3 .swp-toggle-checkbox:checked + .swp-toggle-switch,\n                #searchwp-form-3 .swp-toggle-switch--checked  {\n                    background: #d1d5db;\n                }\n\t\t\t\n\t\t\t\n\t\t\t\t\t\t\t#searchwp-form-3 input[type=submit] {\n                    background-color: #ffc514;\n                }\n\t\t\t\n\t\t\t\n\t\t\t\t\t\t\t#searchwp-form-3 input[type=submit] {\n                    color: #000000;\n                }\n\t\t\t\n\t\t\t\t\t<\/style>\n\t\t\t\t<form id=\"searchwp-form-3\"\n\t\t\trole=\"search\"\n\t\t\tmethod=\"get\"\n\t\t\tclass=\"searchwp-form\"\n\t\t\taction=\"https:\/\/breakdance.com\/\"\n\t\t\taria-label=\"Search\"\n\t\t\t\t\t\t>\n\t\t\t<input type=\"hidden\" name=\"swp_form[form_id]\" value=\"3\">\n\t\t\t<div class=\"swp-flex--col swp-flex--wrap swp-flex--gap-md\">\n\t\t\t\t<div class=\"swp-flex--row swp-items-stretch swp-flex--gap-md\">\n\t\t\t\t\t<div class=\"searchwp-form-input-container swp-items-stretch\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input type=\"search\"\n\t\t\tclass=\"swp-input--search swp-input\"\n\t\t\tplaceholder=\"Search Breakdance for answers\"\n\t\t\tvalue=\"\"\n\t\t\tname=\"s\"\n\t\t\ttitle=\"Search Breakdance for answers\"\n\t\t\taria-label=\"Search\"\n\t\t\taria-required=\"false\"\n\t\t\t data-swplive=\"true\" data-swpengine=\"default\"\t\t\/>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/form>\n\t\t\t<br>\n<\/div><div class=\"bde-columns-246-194 bde-columns\"><div class=\"bde-column-246-195 bde-column\">\n  \n  \n\t\n\n\n\n<a class=\"bde-text-link-246-198 bde-text-link breakdance-link\" href=\"https:\/\/breakdance.com\/documentation\/start\/installation\/\" target=\"_self\" data-type=\"url\">\n  Installing Breakdance\n\n<\/a><a class=\"bde-text-link-246-206 bde-text-link breakdance-link\" href=\"https:\/\/breakdance.com\/documentation\/settings\/entering-your-license-key\/\" target=\"_self\" data-type=\"url\">\n  Activating Breakdance Pro and enabling updates\n\n<\/a><a class=\"bde-text-link-246-199 bde-text-link breakdance-link\" href=\"https:\/\/breakdance.com\/documentation\/templating\/templating-overview\/\" target=\"_self\" data-type=\"url\">\n  Getting started with Templates\n\n<\/a><a class=\"bde-text-link-246-203 bde-text-link breakdance-link\" href=\"https:\/\/breakdance.com\/documentation\/start\/themes\/\" target=\"_self\" data-type=\"url\">\n  Using a theme with Breakdance\n\n<\/a><a class=\"bde-text-link-246-205 bde-text-link breakdance-link\" href=\"https:\/\/breakdance.com\/documentation\/template-library\/design-library\/\" target=\"_self\" data-type=\"url\">\n  Installing a Design Set from the Design Library\n\n<\/a>\n<\/div><div class=\"bde-column-246-196 bde-column\">\n  \n  \n\t\n\n\n\n<a class=\"bde-text-link-246-197 bde-text-link breakdance-link\" href=\"https:\/\/breakdance.com\/documentation\/breakdance-ai\/installation-and-settings\/\" target=\"_self\" data-type=\"url\">\n  Setting up Breakdance AI\n\n<\/a><a class=\"bde-text-link-246-201 bde-text-link breakdance-link\" href=\"https:\/\/breakdance.com\/documentation\/help-and-support\/account-and-portal\/generate-invoice\/\" target=\"_self\" data-type=\"url\">\n  Generating an Invoice\n\n<\/a><a class=\"bde-text-link-246-200 bde-text-link breakdance-link\" href=\"https:\/\/breakdance.com\/documentation\/help-and-support\/troubleshooting\/troubleshooting-guide\/\" target=\"_self\" data-type=\"url\">\n  Troubleshooting issues with Breakdance\n\n<\/a><a class=\"bde-text-link-246-204 bde-text-link breakdance-link\" href=\"https:\/\/breakdance.com\/documentation\/help-and-support\/troubleshooting\/troubleshooting-visual-differences-between-builder-preview-front-end\/\" target=\"_self\" data-type=\"url\">\n  Troubleshooting visual differences between the builder & front-end\n\n<\/a><a class=\"bde-text-link-246-202 bde-text-link breakdance-link\" href=\"https:\/\/breakdance.com\/documentation\/template-library\/advanced\/creating-design-sets\/\" target=\"_self\" data-type=\"url\">\n  Creating your own Design Sets\n\n<\/a>\n<\/div><\/div>\n<\/div><div class=\"bde-columns-246-156 bde-columns\"><div class=\"bde-column-246-157 bde-column\">\n  \n  \n\t\n\n\n\n<h2 class=\"bde-heading-246-173 bde-heading\">\nContact Us\n<\/h2><style>@media (max-width:767px){.breakdance .bde-form-builder-246-154 .breakdance-form{grid-template-columns:unset}.breakdance .bde-form-builder-246-154 .breakdance-form--horizontal{grid-auto-flow:unset}.breakdance .bde-form-builder-246-154 .breakdance-form .breakdance-form-field,.breakdance .bde-form-builder-246-154 .breakdance-form .breakdance-form-stepper{grid-column-start:unset}}<\/style><div class=\"bde-form-builder-246-154 bde-form-builder\">\n\n\n<form id=\"contact-form154\" class=\"breakdance-form breakdance-form--vertical\" data-options=\"{&quot;slug&quot;:&quot;custom&quot;,&quot;name&quot;:&quot;Contact Form&quot;,&quot;ajaxUrl&quot;:&quot;https:\\\/\\\/breakdance.com\\\/wp-admin\\\/admin-ajax.php&quot;,&quot;clearOnSuccess&quot;:true,&quot;hideOnSuccess&quot;:false,&quot;successMessage&quot;:&quot;You will receive a confirmation email from us shortly. If you do not receive one, it means you can&#039;t receive emails from us or you did not provide a valid email address. Try contacting us directly by sending an email to help@breakdance.com.&quot;,&quot;errorMessage&quot;:&quot;Something went wrong&quot;,&quot;redirect&quot;:false,&quot;redirectUrl&quot;:&quot;&quot;,&quot;customJavaScript&quot;:&quot;&quot;,&quot;recaptcha&quot;:{&quot;key&quot;:&quot;&quot;,&quot;enabled&quot;:false},&quot;honeypot_enabled&quot;:true,&quot;popupsOnSuccess&quot;:[],&quot;popupsOnError&quot;:[]}\" data-steps=\"0\" >\n  \n  \n  \n<div class=\"breakdance-form-field breakdance-form-field--text\" >\n    \n    \n            <label class=\"breakdance-form-field__label\" for=\"kdhbft\">\n            Name<span class=\"breakdance-form-field__required\">*<\/span>\n        <\/label>\n    \n    <input\n    class=\"breakdance-form-field__input\"\n    id=\"kdhbft\"\n    aria-describedby=\"kdhbft\"\n    type=\"text\"\n    name=\"fields[kdhbft]\"\n    placeholder=\"John Doe\"\n    value=\"\"\n                \n        \n        \n    required\n    \n    \n    \n>\n\n\n    \n    \n<\/div>\n\n\n<div class=\"breakdance-form-field breakdance-form-field--email\" >\n    \n    \n            <label class=\"breakdance-form-field__label\" for=\"email\">\n            Email<span class=\"breakdance-form-field__required\">*<\/span>\n        <\/label>\n    \n    <input\n    class=\"breakdance-form-field__input\"\n    id=\"email\"\n    aria-describedby=\"email\"\n    type=\"email\"\n    name=\"fields[email]\"\n    placeholder=\"johndoe@gmail.com\"\n    value=\"\"\n                \n        \n        \n    required\n    \n    \n    \n>\n\n\n    \n    \n<\/div>\n\n\n<div class=\"breakdance-form-field breakdance-form-field--text\" >\n    \n    \n            <label class=\"breakdance-form-field__label\" for=\"yabesq\">\n            Subject<span class=\"breakdance-form-field__required\">*<\/span>\n        <\/label>\n    \n    <input\n    class=\"breakdance-form-field__input\"\n    id=\"yabesq\"\n    aria-describedby=\"yabesq\"\n    type=\"text\"\n    name=\"fields[yabesq]\"\n    placeholder=\"\"\n    value=\"\"\n                \n        \n        \n    required\n    \n    \n    \n>\n\n\n    \n    \n<\/div>\n\n\n<div class=\"breakdance-form-field breakdance-form-field--textarea\" >\n    \n    \n            <label class=\"breakdance-form-field__label\" for=\"message\">\n            Message<span class=\"breakdance-form-field__required\">*<\/span>\n        <\/label>\n    \n    <textarea\n    class=\"breakdance-form-field__input\"\n    id=\"message\"\n    aria-describedby=\"message\"\n    type=\"textarea\"\n    name=\"fields[message]\"\n        rows=\"10\"\n        placeholder=\"I need help with my site...\"\n    required\n    >\n<\/textarea>\n\n\n    \n    \n<\/div>\n\n\n<div class=\"breakdance-form-field breakdance-form-field--file\" >\n    \n    \n            <label class=\"breakdance-form-field__label\" for=\"dulhay\">\n            Screenshot\n        <\/label>\n    \n    <label for=\"dulhay\" class=\"breakdance-form-file-upload\">\n\n            \n                                    \n    \n    \n    \n    \n            \n            <button type=\"button\" class=\"button-atom button-atom--secondary breakdance-form-file-upload__button\"  >\n    \n        <span class=\"button-atom__text\">Choose File<\/span>\n\n        \n        \n            <\/button>\n    \n        <span class=\"breakdance-form-file-upload__text\">\n            No file chosen\n        <\/span>\n    \n    <input\n        id=\"dulhay\"\n        name=\"fields[dulhay][]\"\n        type=\"file\"\n        class=\"breakdance-form-file-upload__input\"\n        accept=\"image\/jpeg,image\/png\"\n        multiple\n        \n                data-max-files=\"3\"\n        data-i18n-empty-text=\"No file chosen\"\n        data-i18n-filled-text=\"%n files\"\n        data-i18n-error-text=\"Only %n file(s) allowed.\"\n    >\n<\/label>\n\n\n\n    \n    \n<\/div>\n\n\n<div class=\"breakdance-form-field breakdance-form-field--hpinput\" >\n    \n    \n            <label class=\"breakdance-form-field__label\" for=\"hpname\">\n            HP Name\n        <\/label>\n    \n    <input\n    class=\"breakdance-form-field__input\"\n    id=\"hpname\"\n    aria-describedby=\"hpname\"\n    type=\"hpinput\"\n    name=\"fields[hpname]\"\n    placeholder=\"\"\n    value=\"\"\n                \n        \n        \n    \n    autocomplete=\"off\"\n    tabindex=\"-1\"\n    \n>\n\n\n    \n    \n<\/div>\n\n\n  \n\n<div class=\"breakdance-form-field breakdance-form-footer\">\n    \n    \n                                    \n    \n    \n    \n    \n            \n            <button type=\"submit\" class=\"button-atom button-atom--primary breakdance-form-button breakdance-form-button__submit\"  >\n    \n        <span class=\"button-atom__text\">Send Message<\/span>\n\n        \n        \n            <\/button>\n    \n    <input type=\"hidden\" name=\"form_id\" value=\"154\">\n    <input type=\"hidden\" name=\"post_id\" value=\"246\">\n<\/div>\n\n  \n<\/form>\n\n\n\n<\/div>\n<\/div><div class=\"bde-column-246-158 bde-column\">\n  \n  \n\t\n\n\n\n<h3 class=\"bde-heading-246-161 bde-heading\">\nOfficial Support\n<\/h3><div class=\"bde-text-246-159 bde-text\">\nYou can submit a support ticket using the form on&nbsp;this&nbsp;page.\n<\/div><div class=\"bde-text-246-184 bde-text\">\nPlease note that separate issues must be submitted as <b>separate tickets.<\/b>\n<\/div><a class=\"bde-text-link-246-186 bde-text-link breakdance-link\" href=\"\/support-policy\" target=\"_self\" data-type=\"url\">\n  Review Our Support Policy\n\n<\/a><h3 class=\"bde-heading-246-164 bde-heading\">\nFacebook Group\n<\/h3><div class=\"bde-text-246-165 bde-text\">\nGet help and advice from other&nbsp;users.\n<\/div><a class=\"bde-text-link-246-166 bde-text-link breakdance-link\" href=\"\/facebook\" target=\"_self\" data-type=\"url\">\n  Visit Breakdance Facebook Group\n\n<\/a><h4 class=\"bde-heading-246-169 bde-heading\">\nDocumentations &amp;&nbsp;Tutorials\n<\/h4><div class=\"bde-text-246-170 bde-text\">\nWe have extensive documentation and video tutorials to help you become a&nbsp;pro with Breakdance.\n<\/div><a class=\"bde-text-link-246-171 bde-text-link breakdance-link\" href=\"\/documentation\" target=\"_self\" data-type=\"url\">\n  Documentation\n\n<\/a><a class=\"bde-text-link-246-172 bde-text-link breakdance-link\" href=\"\/tutorials\" target=\"_self\" data-type=\"url\">\n  Tutorials\n\n<\/a>\n<\/div><\/div>\n<\/div><\/div>\n<\/section>","protected":false},"excerpt":{"rendered":"<p>We&#8217;d love to hear from you. Fill out the form below or email help@breakdance.com Looking for help? Check out our most common topics or search for an answer fast. If you still need assistance, contact us using the form below, we\u2019re always here to help! Installing Breakdance Activating Breakdance Pro and enabling updates Getting started [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_searchwp_excluded":"","_breakdance_hide_in_design_set":false,"_breakdance_tags":"","footnotes":""},"class_list":["post-246","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/breakdance.com\/wp-json\/wp\/v2\/pages\/246","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/breakdance.com\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/breakdance.com\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/breakdance.com\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/breakdance.com\/wp-json\/wp\/v2\/comments?post=246"}],"version-history":[{"count":5,"href":"https:\/\/breakdance.com\/wp-json\/wp\/v2\/pages\/246\/revisions"}],"predecessor-version":[{"id":254306,"href":"https:\/\/breakdance.com\/wp-json\/wp\/v2\/pages\/246\/revisions\/254306"}],"wp:attachment":[{"href":"https:\/\/breakdance.com\/wp-json\/wp\/v2\/media?parent=246"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}